---
title: "TeamViewer"
description: "With our user-friendly TeamViewer integration, you can establish a remote connection to any of your computers with just one click."
category: "Integration"
subcategory: "Integration"
last_updated: "2023-04-06"
source_url: "https://docs.xeox.com/integration/2QFYmgDo7gU9TjYU64BCPj/teamviewer/nox9PCVvEDh67nUSSWo8h4"
---

# TeamViewer

## Integration Setup

Setting up the TeamViewer integration for your organisation is quite easy and requires only the entry of your TeamViewer API token.

**Please note:** You need a valid TeamViewer license. If you do not have one, you can purchase one from **[TeamViewer](https://www.teamviewer.com/en/buy-now/)**.

1. Login to your **[XEOX Account](https://login.xeox.com/)** (administrators only).
2. Click on **Administration** - **Integrations**.
3. Navigate to the **TeamViewer** tab.

![notion image](https://docs.xeox.com/media/b74e1ec61ae9f748.png)

4. Insert your API token, then click **Save**.

## Create the API token

1. Login to the **[TeamViewer Management Console](https://login.teamviewer.com/)**.

* * *

**Hint**

We recommend not to create the API token with the e-mail address of a specific user but with a TeamViewer account that is linked to a general e-mail address (such as support@yourcompany.com). If a certain user sets up the API token, this may cause problems with TeamViewer integration, if this particular person should leave your company at a later point in time.

* * *

2. Choose **Edit profile** from the dropdown menu under your company name.

![notion image](https://docs.xeox.com/media/a3a002403d4a4640.png)

3. Select **Apps** from the menu and click **Create script token**.

![notion image](https://docs.xeox.com/media/7fb964ae9ef703be.png)

![notion image](https://docs.xeox.com/media/b3deb504f3cb449a.png)

4. Create a script token to allow XEOX access to the TeamViewer API and select the highest level of permissions for category **Session Management** as it is shown below.

![notion image](https://docs.xeox.com/media/4119a4bfbe4ec690.png)

5. Copy the token to use it in XEOX.

![notion image](https://docs.xeox.com/media/69841e45a6a027c5.png)

## Start TeamViewer

> Before you start: Keep in mind, that you have to accept the connection on the device you want to remote access, so someone has to have access to it.

Now that Teamviewer is set up, you can use it via XEOX by either going to **CMDB - Hardware** or the **Update Center**. For this example, we will use the Device section.

![notion image](https://docs.xeox.com/media/311de24709889c0f.png)

Click on the **three dots** of the device you want to use TeamViewer on and select **Remote Acces - Start TeamViewer**.

![notion image](https://docs.xeox.com/media/aacea7539c9fc9cb.png)

![notion image](https://docs.xeox.com/media/125504aab5149274.png)

> This will only work, once you saved an API token, as per prior instructions.

After you clicked **Start Teamviewer** in XEOX, a new window will open. Click on **Launch Installed TeamViewer**.

![notion image](https://docs.xeox.com/media/5b00268cfad1b1ce.png)

The remote connection will now wait for the other device.

![notion image](https://docs.xeox.com/media/f2f87221f4a2bf43.png)

Now you will have to accept the session on the device you want to connect to. Click **Join session**.

![notion image](https://docs.xeox.com/media/83ff75c61a4d284f.png)

You are now connected.

![notion image](https://docs.xeox.com/media/a51d1bdbcbe46f3f.png)