---
title: "Troubleshooting"
description: "Troubleshooting for problems that may arise"
category: "XEOX Remote"
subcategory: "XEOX Remote"
last_updated: "2025-09-04"
source_url: "https://docs.xeox.com/xeox-remote/1rdMuX9BeDiEeWiLgvoihc/troubleshooting/hKXBvJet445JTBhBzjnjzf"
---

# Troubleshooting

## File Sharing

If you want to download a file from the remote PC you have to allow `**https://*.remote.xeox.com**` to open pop-up windows. Normally you are automatically prompted by your browser, when you are downloading a file.

In the chance this is not the case, please checkout the help pages of you respective browser:

### Chrome

[

Block or allow pop-ups in Chrome - Computer - Google Chrome Help

By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-up blocked

![Block or allow pop-ups in Chrome - Computer - Google Chrome Help](https://docs.xeox.com/media/d6a711287841b5af.ico)

https://support.google.com/chrome/answer/95472

](https://support.google.com/chrome/answer/95472)

### Firefox

[

Pop-up blocker settings, exceptions and troubleshooting | Firefox Help

Learn what pop-up windows are and what settings Firefox has for blocking or allowing them.

![Pop-up blocker settings, exceptions and troubleshooting | Firefox Help](https://docs.xeox.com/media/918d4e9809ff8b9c.png)

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting)

### Safari

[

Allow or block pop-ups in Safari on Mac

In Safari on your Mac, allow or block pop-up windows from websites.

![Allow or block pop-ups in Safari on Mac](https://docs.xeox.com/media/0ea58bf6ad8ba688.ico)

https://support.apple.com/guide/safari/block-pop-ups-sfri40696

](https://support.apple.com/guide/safari/block-pop-ups-sfri40696)

## Clipboard

The clipboard usually syncs automatically between your PC and the remote one. Behavior depends on your browser. For the best experience, we recommend a **Chromium-based browser** (Chrome or Edge).

If automatic syncing doesn’t work, you can always use the **clipboard menu** from the **toolbar**, which lets you view and edit the remote PC’s clipboard directly:

### Browser Compatibility Overview

| Browser | Automatic Sync | Extra Setup Needed | Limitations / Notes |
| --- | --- | --- | --- |
| **Chrome / Edge** (Chromium-based) | ✅ Yes | Grant one-time clipboard permission | Works seamlessly once permission is granted |
| **Firefox** | ⚠️ Partial | Optional: enable `dom.events.testing.asyncClipboard` | Without setting: sync works **only with keyboard shortcuts**. Enabling the setting allows **all websites** to read your clipboard (security risk). |
| **Safari** | ❌ No | None | Clipboard only syncs with manual confirmation from the user. Clipboard menu recommended. |

### Chromium-Based Browsers (Chrome, Edge, etc.)

- When prompted, grant **clipboard access permission**.
- This appears as a one-time notification at the top of your browser window.
- Once permission is granted, your clipboard automatically syncs between local and remote systems for seamless copy-paste.

![notion image](https://docs.xeox.com/media/f5aa8ee3004bd602.png)

* * *

### Firefox

Clipboard syncing in Firefox works differently:

- Clipboard updates are **only synced automatically when using keyboard shortcuts** (Ctrl+C / Ctrl+V).
- Using right-click paste or similar methods will **not** sync your local clipboard.

#### Optional: Enable Chrome-like Behavior

⚠️ **Warning**: This allows *all websites* to automatically read your clipboard. Use with caution.

1. **Open Firefox Configuration**
- Type `**about:config**` in the address bar and press **Enter**.
2. **Search for Clipboard Settings**
- Type `**clipboard**` into the filter field.
3. **Modify the Setting**
- Locate `**dom.events.testing.asyncClipboard**`.
- Double-click (or toggle) it to set the value to `**true**`.

![notion image](https://docs.xeox.com/media/e916f825abeb63df.png)

* * *

### Safari

Safari does **not** support automatic clipboard syncing.

- The clipboard only syncs when you manually confirm by clicking the **Paste** button, that is displayed by the Safari **whenever there is an attempt to read your clipboard content**.
- For reliable results, use the **clipboard menu in the toolbar**.

![notion image](https://docs.xeox.com/media/0f053235fb6e4ae4.png)